We are a service design agency based in Amsterdam & Eindhoven. We design services that create value for our clients, their customers and society. We consider the entire context and involve users throughout our design approach. Our team of hybrid thinkers and creators collaborates with client teams to define and deliver customer experience excellence.
Our work spans from interviewing and profiling customers to mapping entire customer journeys and service blueprints all the way to designing new service experiences across channels. That’s why our team is a mix of design researchers, service designers and experience designers. We value diversity and sustainability and strive for society impact.
Stop by! We’re always looking for talented people that are purpose driven to design service experiences that makes lives of people more convenient the world a better place. We’re interested in internships, graduation projects. Come talk to former Delft students who are now Essensers to talk about their experience!