Managing the Loop: from insights to service & UX design to execution to insights
In the ideal world, the improvement cycle is quite straightforward: you gather insights about an existing experience, redesign the service, execute the redesign and gather insights again that show that you have indeed improved the experience. In real life: not quite.
At Essense Service Design we deal with that every day. Two sr Service and UX Designers will facilitate a workshop where you will learn what kind of challenges you can expect and how we usually overcome them
Maximum of participants: 15