FULL: Customer Journey Mapping – IDE Business Fair
ID

FULL: Customer Journey Mapping

March 10th, 13:45 – 15:45 @ Hans Dirken, Faculty of Industrial Design Engineering
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In this pressure cooker customer journey workshop, you will learn the essential ingredients of a good journey, how to get from research results to a journey map, and last but not least how to use this journey as an innovation tool!

 

(A total of 6 hours of workshops and/or cases will count towards 1 IDE academy point)

Maximum number of participants: 30

 

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