We are a service design agency that is specialized in optimizing the costumer experience. The content of this case is still a surprise. However, to get an idea of what to expect: the cases we did in previous years were focused on improving public spaces. One was about the hospitality of the AMC hospital and another was on guiding visitors through the Rotterdam library. Some of the best students from those cases are now part of our team, so get to work and take your chance to shine!
Maximum number of participants: 30
If you are in the IDE Academy master course, you can get credits by completing this case in combination with a workshop! If this interferes with other courses, this one does not have priority.